Get customers' jobs straight to your inbox

Premium listings appear towards the top of your town's lists, town pages and service pages. When several businesses in a town have Premium, they take turns at the top, so no particular place is promised. Below them, the businesses based in the town come first, in an order that turns over every week so the top place is shared, and then a few from nearby. Each Premium listing shows the words "Premium listing".

Fill in the Get Premium form: your listing, your name, business email and phone number. It takes you straight on to payment, with your half-price first month already applied: there is no code to type. Your claim is checked as any claim is: if your email address is on your own website's domain, and that website names your business and shows the phone number on your listing, it goes through at once; otherwise it's checked against the details your business already publishes. Premium starts on your listing when the claim is approved. If the claim is not approved, the subscription is cancelled and your payment is refunded. If you would rather not pay yet, you can claim free and choose Premium later from your dashboard, where the half-price first month is applied for you in the same way.

Yes. The enquiry form shows on your profile only while you have Premium. Each enquiry is emailed to you, so you reply to the customer directly, and kept in your dashboard. Each one carries the customer's job card: the kind of clean, the bedrooms and bathrooms or the floor area, how often, whether they have products and equipment for you to use, any pets, how you would get in, whether they own or rent, and when they need you. There is no lead fee and no commission on top of Premium: you keep the whole job. Without Premium, customers ring the phone number on your listing instead. We do not promise any number of enquiries.

You enter your own prices: an hourly rate for regular cleaning, a minimum charge, prices for an end of tenancy clean and for a one-off deep clean by the number of bedrooms, hourly rates for after builders and commercial work, a price per room of carpet, and starting prices for upholstery, ovens and windows, plus up to 20 extras such as inside the fridge or a load of ironing. You say whether your prices include VAT. A customer who has filled in a job card sees your price for their own job on your profile, worked out from your prices and labelled as yours: "about £X" for an end of tenancy clean of their size, or your hourly rate where you charge by the hour. It never guesses how many hours a job takes, and it reminds them to ask you for a written quote.

Whatever you set: "Taking on new customers", "Next free:" and a date, or "Fully booked for now". Change it when it stops being true. It never says when you will start, and nothing else on the site does either.

Up to 24 photos of work you did yourself, your van or your team at work, with captions. Pair a before with its after and they show side by side. No stock images, no other firms' work, and no photo of a customer's home they have not agreed to.

Yes, at any time, from Manage billing in your dashboard. The plan runs to the end of the period you have paid for and is not renewed. Your listing carries on as a free claimed listing, no longer towards the top of your town's lists.