Privacy
Privacy notice
What cleaners.trade holds about the people who use it and about the businesses it lists: where it comes from, why, who else handles it, and for how long. Browsing the directory needs no account.
Who we are
This site is run by cleaners.trade, 7 Princes St, Edinburgh. To reach us, use the contact form or write to the address above.
We decide how the personal details described here are used, which makes us the controller under UK data protection law.
If your business is listed
What we publish. The business name, which for a sole trader can be your own name; its phone number and website; its street address only where the business publishes one; the town it is based in and the towns it covers; the kinds of cleaning it takes on, its hours and how long it has traded; for a limited company its number, status and date of incorporation from the Companies House register, but never its registered office; whether it has told us it takes work through Taskerama; and the date we last checked the listing and where we read it.
Where it comes from. Public sources: local search listings and business profiles, the business's own website and pages, the member lists of the accreditation schemes, Companies House, and whatever the business sends us.
Why, and the basis. Legitimate interests: the public's interest in a free, factual list of the cleaning businesses near them, with direct contact details and no fee, and ours in publishing it. We weighed that against yours. We publish only details the business already publishes so customers can contact it; we add no reviews, ratings or verdicts; a home address is never shown unless the business shows it; and a listing costs nothing.
Your choices. You can object at any time and we take the listing down, or ask us to correct it. Use the Modify listing button on its page, or the contact form. There is no charge and no condition. A listing stays while the business trades and is published; one that has stopped trading is taken down when we find out.
If you use the site to find a cleaner
| When | What we keep | Why, and the lawful basis | How long |
|---|---|---|---|
| You post a job request | The job you describe (the service, your answers to the job card, the town and the first half of your postcode, when you need it and your description), your name, phone number and email address, and the messages you and businesses send each other about it | To pass your request to the Premium cleaners who cover your area. They see the job, your name and your phone number, and can reply to you here. They never see your email address: it is kept only to confirm your request and to tell you when a business replies. Basis: doing what you asked us to do | 90 days from posting, then deleted with every message. You can delete it sooner from your private job page. A request you do not confirm is deleted after 48 hours |
| You send a cleaning business an enquiry | Your name, email, phone if given, message, the days that suit you, and your job card: the kind of clean, the bedrooms and bathrooms or the floor area, the rooms of carpet or the furniture, how often, whether you have products and equipment, whether there are pets, how they would get in, whether you own or rent, when you need it and the first half of your postcode | To pass your enquiry to the business you chose (only businesses with Premium take enquiries), which replies to you directly. Basis: doing what you asked us to do | 12 months, then deleted. The business keeps the email we sent it under its own privacy terms |
| You open a listing or tap its number | A count per listing per day. To count you once a day, a one-way code made from your IP address and a secret that changes daily, never the address itself | For the business's monthly figures, and to limit spam on the forms. Basis: legitimate interests | The code: deleted after a day. The daily counts, which identify nobody: 2 years |
| You use the contact or listing form | Your name, email, company and phone number if given, your message, and whether you tick that the business also takes work through Taskerama or Checkatrade | To answer you and to correct the listing. Basis: legitimate interests in replying | In our mailbox while we deal with it, and up to 2 years after |
Your shortlist, the numbers you marked as called and any job card you save are kept in your own browser, not sent to us. Clearing the site's data in your browser deletes them. The job card leaves your browser only inside an enquiry you send, and only to that business. Saving it from the enquiry form is off unless you tick the box.
Where a listing does not take enquiries, its page offers a box to post your job on Taskerama.com instead. What you type there goes straight to Taskerama when you press the button, in a new tab, and is never sent to us; Taskerama's own privacy notice covers it from then.
If you claim or pay for a listing
| When | What we keep | Why, and the lawful basis | How long |
|---|---|---|---|
| You ask us to add your business | What you enter on the add your business form (the business name, services, town, area, phone, website, hours and description), the email you give, and how the request was decided. With fast-track and Premium, the Stripe numbers as below | To check the business and set up its listing and account. Basis: doing what you asked us to do | Once your listing is set up, as the listing's record; a request we do not take forward, 90 days; one left undecided, 12 months |
| You claim a listing | The email you give, and a record of the claim: when, how it was decided, and whether it was accepted | To check you run the business before you can change anything. Basis: legitimate interests | An accepted claim while the listing is claimed; a rejected, superseded or undecided one 90 days |
| You sign in | A one-time link and a session, both stored only as a keyed code, and a session cookie in your browser | To keep you signed in to your dashboard. Basis: providing the service you asked for | Links last 30 minutes and are deleted a day later; sessions 30 days |
| You use the dashboard | Your settings, and on Premium your price list, reply note, availability and the photos you upload, with their captions and before and after pairing (we remove the location and camera details stored inside a photo before keeping it, and a person sees each one) | To show them on your profile. Basis: our contract with you | While the listing is claimed. When Premium ends they stop showing, and are deleted 90 days later |
| You pay for Premium | Your Stripe customer and subscription numbers, the plan, the date it is paid to, and when you accepted the terms. Card details go to Stripe only | To run the Premium you bought. Basis: our contract with you, and tax law | While the account exists; Stripe keeps payment records as long as tax law requires |
| We hold the record of a verification check already made | When it was done, whether we reached you by your published phone number or email, which documents were seen, the day the badge runs out, and a short note. Copies of the documents you email us stay in our mailbox only | To show the Owner verified badge truthfully. Basis: our contract with you | The record: 2 years; a check that could not be completed, 90 days. Emailed documents: deleted from our mailbox once the check is decided |
| We email you | Enquiries (on Premium), the monthly report and the result of a check | To run the listing tools. The monthly report rests on legitimate interests, and every one has a one-click link to stop it | Sent, not stored, beyond the records above |
Cookies
One cookie, and only for business owners who sign in: a session cookie that keeps the dashboard open for up to 30 days. The spam check on forms (Cloudflare Turnstile) reads technical details of your browser to tell people from scripts. There are no advertising cookies, no analytics scripts and no tracking across sites.
Who else handles it
- Cloudflare hosts the site, the database and owners' photos, runs the spam check, and sends and receives our email.
- Stripe takes owners' payments for us; card details go to Stripe and never reach us.
- What the forms send us, and mail to our address, is delivered by Cloudflare to our mailbox at Google (Gmail), which also holds those messages. Replies go out from that mailbox.
- A cleaning business on Premium you send an enquiry to receives what you wrote by email, through its own mailbox provider, and is responsible for it from then.
Nothing is sold, and nothing is passed to anyone else for marketing.
Outside the UK
Cloudflare, Stripe and Google (which holds our Gmail mailbox) are based outside the UK and may process these details outside it. Those transfers rely on the UK Extension to the EU-U.S. Data Privacy Framework where the company has signed up to it, and otherwise on the UK International Data Transfer Addendum in its data processing terms.
Your rights
Under UK data protection law you can ask for a copy of what we hold about you, have it corrected, have it deleted, restrict how we use it, object to our using it where we rely on legitimate interests (and always to any marketing), and receive what you gave us in a format you can reuse. No decision about you is made automatically.
Ask through the contact form or by post to the address above. We reply within two working days, and answer the request in full within one month, as the law requires. If you are unhappy with the answer you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Last updated 19 October 2026. Terms for cleaning businesses · How this directory works